HP Printer Will Print But Not Scan Windows 10

HP Printer Will Print But Not Scan Windows 10

Most of the printers from HP are All-in-One printers that can perform both printing and scanning. Sometimes, an HP printer will print but not scan on a Windows 10 computer if the OS has been upgraded from Windows 7 or 8..1. To resolve this HP printer will print but not scan Windows 10 problem, perform the step-by-step instructions given on this page.

Check the compatibility

  • Open a browser.
  • Visit the HP Printers --- Windows 10 Compatible Printers --- page.
  • Check if your HP printer is compatible with Windows 10. 

Power cycle the HP printer

  • Turn off the HP printer.
  • Now, unplug the power cord from the printer and the power source.
  • After 10 minutes, reconnect the power cord between the printer and the power source.
  • Check if the HP printer will print but not scan Windows 10 problem has been resolved. If not, proceed further.

Re-install the HP printer software

  • On your Windows 10 home screen, right-click the Start icon.
  • Select the Run option.
  • In the Open field, enter appwiz.cpl.
  • Find the HP printer software and select it. 
  • Click the Uninstall button to uninstall the current printer software.
  • When prompted for confirmation, click Yes.
  • Once done with the uninstallation, restart the computer.
  • Make sure to remove the printer from the Printers & Scanners list.
  • Now, access the official HP website. Enter your HP printer model in the search bar.
  • Download the full feature driver and software package and then open it.
  • Carry out the prompts to complete the printer software installation on the computer.

Run the Windows troubleshooter

  • Launch the Control Panel. Type troubleshooting and select the same from the search result.
  • Click View all -> Hardware and Devices.
  • Continue with the steps to run the troubleshooter.
  • Restart the Windows 10 computer and check if the HP printer problem has been resolved. Still if you see your HP printer will print but not scan Windows 10 computer, then move on to the next solution.

Run the HP Print and Scan Doctor troubleshooter

  • Download the HP Print and Scan Doctor tool from the manufacturer website.
  • Open the tool and click the Start button.
  • Select your HP printer and choose the Fix Scanning option.
  • If there are any errors, follow the on-screen prompts to troubleshoot the issue.

Disable the Windows Defender Firewall feature

  • Enter firewall in the Windows search box.
  • Click Windows Defender Firewall -> Turn Windows Defender Firewall on or off.
  • In the main panel, choose the Turn off Windows Defender Firewall option.
  • This will disable the Windows firewall feature and hence fix your HP printer that does not scan in Windows 10.

Run a System File Checker Scan

  • Open the Administrator Command Prompt window.
  • Type the DISM.exe /Online /Cleanup-image /Restorehealth command line and press the Enter key.
  • Now, enter the sfc /scannow command line. This process might take up to a maximum of half an hour to finish.
  • Once done, restart the computer.
  • Even now, if your HP printer will print but not scan Windows 10, get help from our technical experts.