Brother Printer Won’t Scan

How To Resolve Brother Printer Won’t Scan Troubleshoot?

If your Brother printer can print a test page, but can’t scan to your computer, then check the connection status of the printer. Usually, scanning issues occur due to several reasons like unstable internet connection, an incompatible printer driver or operating system, and more. Learn how to resolve the “Brother printer won’t scan” issue from the below section.

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Quick steps to resolve the Brother printer wont scan issue

  • Check if your Brother printer is turned on. If not, turn it on and then perform the scan operation.
  • Make sure that the cables are connected securely.
  • Check whether you have installed the correct printer driver on your computer.
  • Make sure that the scan preferences are configured correctly.
  • Check if your Brother printer is set as the default printer on your computer. If not, set it as the default printer and then try to perform the scan operation.
  • Make sure that your printer driver is up-to-date.
  • Restart your printer and then try to perform the scan operation.
  • Check whether any error message is displayed on your printer screen. If yes, perform the necessary steps to resolve it and then perform the scan operation.
  • Reset your Brother printer. (Note: Refer to your Brother printer’s user guide to perform the reset. To get remote assistance in restoring the printer settings, contact us).

Brother Printer Won’t Scan To Computer

Solution 1: Check the Brother printer’s connection status

  • Check whether your Brother printer and the computer are connected to the same wireless network.
  • If not, connect them together and then try to perform the scan operation.

Solution 2: Print test page

Print a test page on your Brother printer to find what is the reason for this issue. To print the test page, follow the below instructions.

  • Click the Start menu.
  • Select the Control Panel option followed by Hardware and Sound > Devices and Printers.
  • Highlight and right-click on your Brother printer.
  • Choose the Printer properties option.
  • Click the General tab of the printer dialog box followed by the Print test page button.
  • Identify the cause of the issue and perform the necessary solutions to resolve it.
Brother Printer Won't Scan to computer

Solution 3: Update your Brother printer

  • If you encounter the Brother printer wont scan issue after upgrading your Windows OS, then check whether the printer driver you have installed is compatible with the OS.
  • Update the printer driver if it is incompatible with your OS.
  • After updating the printer driver, try to perform the scan operation.

Solution 4: Turn off your Windows Firewall

While using the printer over a network connection, there is a chance for these kinds of issues to occur. To disable the Windows Firewall option, follow the below instructions. 

  • Open the Control Panel window.
  • Select System and Security > Windows Defender Firewall > Turn off Windows Defender Firewall (not recommended).
  • Click OK.

Solution 5: Restart your computer and the printer

  • Restart your Brother printer and the computer.
  • After restarting both the devices, try to perform the scan operation.

Now we have learned How to Resolve Brother Printer won't Scan Issue. If the Brother printer wont scan issue still persists, contact us.